Symptom Checker Playbook
Enable providers to deliver symptom checking tools via text message. Reduce the burden on your staff by automating the process and provide trusted guidance to your patients.
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“WELL fills a major gap in the ideal customer experience.”
MONA REIMER
DIRECTOR OF ADMINISTRATIVE OPS, ORTHO NORTHEAST
How it Works
SMS Messages
Surface patient conversations in native SMS messaging platform.
EMR Integration
All appointment interaction is pushed back to the EMR in real time.
Automation Engine
Personalized reminders are sent automatically with no intervention from staff.
How WELL Drives Symptom Checker Utilization
Reduce Staff Workload
Deliver online medical advice tools which allow providers to allocate limited resources in a clinically effective and cost-effective way.
Complete Configurabillity
Allows you to flexibly configure how, when, and for what messages you send your patients.
Digitize Care
Effectively triage inbound inquiries from patients, deliver symptom checker tools, and alerts staff to the patients with the highest risk and greatest need for intervention.
Improve Patient Satisfaction
Ensure patients feel heard and cared for while not adding additional burden for your staff.
What They're Saying
“Excellent! I like how easy it is to communicate with our patients. Patients have
called telling our team how convenient it is to text them for reminders and also to ask common questions.”
Well User
“Awesome Product! People nowadays are more likely to respond to a text than they
are to a phone call. Texting is a much quicker process than traditional phone calls.”
Well User